Staying Informed
The primary goal of the Public Information Program is to maintain early, ongoing and meaningful communications with the general public, business owners, government agencies, and other key stakeholders during final design and construction of The Tide light rail project. Other important goals are to provide access to light rail information, particularly to those directly impacted by construction, and to raise awareness of light rail operations, safety, and its benefits.
For the last several years, HRT has engaged in a number of public outreach activities during the early planning and design phases of the light rail project including public meetings, speaking engagements, and newsletters. Now, as the project enters construction, HRT encourages you to stay informed in the following ways:
Sign up for Staying Informed e-mail updates.
The Tide on Granby
The office is staffed with Outreach Coordinators who are available to answer questions and to provide project information such as technical documents, newsletters, fact sheets, display boards, and public comment forms.
403A Granby StreetNorfolk, VA 23510
757-222-6000 phone
- Contact: Marie Arnt, Public Outreach Coordinator
- Office telephone: 757-222-6000 ext. 6291
- Office email:
- Contact: Heather Stein, Public Outreach Coordinator
- Office telephone: 757-222-6105
- Office email:
[Click here to read Volume 2 / Issue 1 of the Tide E-Newsletter.]
Tide 24 Hour Information Hotline
The Tide also has a 24 Hour Information Hotline, 1-877-456-TIDE (8433) to keep impacted members of the community informed during the construction phase of The Tide light rail system. Here's how it works:
The hotline operator will record your question, comment or concern and immediately send an email directly to the designated project staff 24 hours a day, 7 days a week. During regular business hours, 9:00 a.m. to 5:00 p.m., we encourage you to continue to contact your Public Outreach Coordinators through the HRT Customer Service number: 757-222-6000. If a question or situation arises after hours, please call The Tide information hotline at 1-877-456-TIDE (8433). As always, in the case of an emergency, dial 911.
Want to know what it will be like to ride The Tide?
Click here to see a video simulation.Attend public information meeting
At the meeting you will have the opportunity to:
- View informational displays, ask questions and share your comments
- Meet the HRT staff and project team
- Understand the type of activities associated with light rail construction
- What HRT will do to mitigate construction impacts including signage, traffic circulation, staffing and communications plans.
- Find out about planned public outreach and business support programs
- Learn more about HRT transit services, employment and contracting opportunities
Join the project mailing list
Receive meeting notices and announcements, newsletters, and other project information. To join enter your name, mailing address, telephone number and e-mail address, and hit submit.
Click here to view the HRT community calendar.
Click here to learn more about HRT's privacy policy.
HRT wants to know what you think!
Please take a moment to share your comments, ideas or concerns for The Tide light rail project. You can also invite a member of The Tide project team to speak at your neighborhood or community association meeting. Just fill in the contact person, organization name, meeting date, time, location and other details on the comment form below.
Please note the on-line comment form accepts a maximum of 300 words. To provide more extensive feedback or to submit letters, please see the Contact Us page.
Participate in a future focus group or telephone survey
HRT will use a variety of methods to find out how aware and satisfied you are with community outreach during The Tide construction as well as other public transit and quality-of-life issues. Your feedback is vital and will help HRT lessen construction impacts and better meet your needs and expectations.The Tide public information program reflects HRT's commitment active community participation. HRT looks forward to creating a dynamic forum for public awareness, participation and access.
